Directional UP button is not working on my logitech harmony ONE remote?

Directional UP button is not working on my logitech harmony ONE remote?

Directional up button is not working on my harmony ONE remote

I have no clue what to do I'm using it on a Motorola DCH 6416 DVR

Ive already done the Learn IR thingy that didnt work either some of the other buttons respond very slowly or I have to push them really hard the get them to work What's the deal I just bought this day before yesterday upgraded from a 550, I really don't want to have to take it back. HELP!!! oh yeah the software is having a hard time responding and keeps freezing and I have to restart it. I Never had any of these problems till I bought this remote!

Thanks


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